Each piece is made to order. Production usually takes 1–3 business days, followed by shipping. Once your order ships, you’ll receive a tracking link by email.

Orders are printed and shipped from Canada whenever possible.

If tracking shows your order as delivered, check around your delivery location and with others in your household or building first. If it’s still missing, contact us and we’ll help you look into it.

Because items are made to order, we don’t offer returns or exchanges for sizing or change of mind.

If your order arrives damaged or there’s a manufacturing error, we’ll replace it at no cost. Please contact us within 7 days of delivery with a photo of the issue.

If you contact us within 4 hours of placing your order, we may be able to make changes or cancel it. After that window, orders typically enter production and changes (including cancellations) may no longer be possible. If you spot an issue, reach out as soon as you can.

If the order hasn’t shipped yet, we may be able to update the address. Once it ships, the address usually can’t be changed. Please double-check your address at checkout and contact us right away if there’s an error.

If your order hasn’t arrived, contact us within 30 days of the estimated delivery date so we can help investigate and, if eligible, arrange a replacement.

Orders are commonly returned due to an incorrect or incomplete address or delivery access issues. If your package is being returned, contact us and we’ll guide you on next steps once it’s received back.

Use the size guide on each product page. If you’re between sizes, sizing up usually gives a more relaxed fit.

Turn the garment inside out, wash cold, and hang dry or tumble dry on low heat.